Privacy Policy

 

 Effective Date: August 16th, 2024

 SWIFT BILL, LLC (“we,” “us,” “our”) is committed to protecting the privacy and confidentiality of our clients and their patients. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and use our medical billing services. By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Client Information: We collect personal information from our clients, including names, contact details (e.g., email addresses, phone numbers), billing information, and other relevant details necessary to provide our services.
• Patient Information: As part of our medical billing services, we may collect Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). This may include patient names, medical records, billing details, insurance information, and other healthcare-related data.

b. Non-Personal Information

• Website Usage Data: We may collect non-personal information about how our website is accessed and used. This may include information such as IP addresses, browser type, operating system, pages visited, and the date and time of access.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: We use client and patient information to deliver our medical billing services, including claim submission, billing, and payment processing.
• To Communicate: We may use your contact information to communicate with you regarding our services, respond to inquiries, and provide customer support.
• To Improve Our Services: We analyze website usage data to improve our website and services, ensuring a better user experience.
• To Comply with Legal Obligations: We may use and disclose information as required by law, including compliance with HIPAA, state regulations, and other legal requirements.

3. What We May Do with Your Information

We may use and process your information in the following ways:

• Service Enhancement: We may use your information to enhance and customize our services, ensuring they meet your specific needs and improve your overall experience with SWIFT BILL.
• Data Analytics: We may aggregate non-personal information for data analysis, helping us understand trends and improve our service offerings.
• Legal Compliance: We may share your information as required by law or regulation, or in response to legal requests, to comply with applicable laws and protect our rights.
• Business Operations: We may use your information as part of our routine business operations, including record-keeping, audits, and reporting.

4. How Long We Retain Your Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specifically:

• Client Information: We retain client information for the duration of the contractual relationship and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements.
• Patient Information: PHI is retained in accordance with HIPAA requirements and other applicable laws. We will only retain PHI as long as necessary to fulfill our billing obligations and as required by law.
• Non-Personal Information: Website usage data may be retained indefinitely for analytical purposes.

Once the retention period expires, we securely dispose of or anonymize your information to ensure it cannot be reconstructed or read.

5. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information in the following circumstances:

• To Service Providers: We may share information with third-party service providers who assist us in providing our services, such as IT support, data storage, and security services. These providers are bound by confidentiality agreements and are required to protect your information.
• As Required by Law: We may disclose information when required by law or in response to a legal process, such as a court order, subpoena, or government request.
• For Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your information to the acquiring entity.

6. Data Security

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use encryption technologies to protect PHI during transmission and storage.
• Access Controls: We restrict access to your information to authorized personnel only, ensuring that they are trained on privacy and security best practices.
• Regular Audits: We conduct regular audits and assessments of our security practices to ensure compliance with HIPAA and other applicable regulations.

7. HIPAA Compliance

As a medical billing company, we are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and its regulations. We ensure that all PHI is handled in accordance with HIPAA standards, including:

• Privacy Rule Compliance: We protect the privacy of PHI and limit its use and disclosure to the minimum necessary to accomplish the intended purpose.
• Security Rule Compliance: We implement administrative, physical, and technical safeguards to ensure the confidentiality, integrity, and availability of PHI.
• Breach Notification: In the event of a breach of unsecured PHI, we will notify affected clients and individuals as required by law.

8. Your Rights

You have the following rights regarding your information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request corrections to any inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.
• Restrictions: You may request that we limit the use or disclosure of your information in certain circumstances.

To exercise any of these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

SWIFT BILL, LLC
[Insert Office Address]
877-891-2455
legal@swiftbill.com

This Privacy Policy is designed to protect your information and ensure that we handle your data with the utmost care and confidentiality. Your trust is important to us, and we are committed to safeguarding your privacy.